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There’s no sitting behind the counter at this New Jersey store.
THIS MONTH’S QUESTION: DO YOU MAKE YOUR STAFF WEAR NAMETAGS? 25%: Yes We have pictures of our pets on them, and we give awards in the form...
We house foster cats in the store throughout the year. In the beginning, we had room for the double-size cat condo to sit in our windows....
“Hang on there for 10 seconds.” Why use it? Especially on the phone, this tells someone that you really will “be right back.” With the limited...
I have a staff member who drops the occasional F-bomb when interacting with customers. How seriously should I take this? This is really as much a...
MANY OF YOU are familiar with the PETS+ Brain Squad, in which owners and top managers of consumer-facing pet businesses and service providers sign up to...
Passion Is Key Passion is key, the pet industry is so much fun to be involved with. Love the relationships that pets bring to us and...
APRIL 2-8 CUSTOMER SERVICE Begin training your staff to give first-time customers a “tour” of your store. This is a good way to break the ice...
Colorado Dawg jerky was a best-seller and is a new product line. We sell the bulk jerky stick in beef, elk, bison and venison at $1.35...
1 This year, two holidays — EASTER and APRIL FOOLS’ DAY — combine into one. The possibilities are endless for your annual dog-friendly Easter Egg hunt....
Rachel Diller definitely knows how to unwind.
IN A VARIETY cover story, singer Barbra Streisandrevealed that two of her dogs, Miss Violet and Miss Scarlett, were cloned from her 14-year-old Coton du Tulear...
Know what photos to post on your social media!
The case of the complaining neighbors.
As a whole, we humans are pathetically obedient. We queue and walk where we’re told to, and all because it’s printed on a sign. Some signs...
Customers become the best ads with incentives to tell their friends.
Look to and learn from these outstanding mural installations.
What is control to you?
How to respond to customer issues without making things worse?
She needed to think fast on her feet.
CENTRAL COAST AQUARIUM in California has been jumping lately as visitors come through to get a selfie with Joan, a color-changing octopus accidently caught by a...
Shelters, from high for any pup.
Keeping pets safe in all seasons.
Pretty Kitty Condos Looking to add cat boarding? Or elevate existing enclosures? Consider Raintree Cat Condos from MASON COMPANY. Standard features include feeding/watering and resting ledges,...
Chicken Jerky Plus Dogs love jerky, but pet parents want to be sure it’s safe. Enter ICONIC PAWS. Its organic jerky treats are made in the...
January 2025
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