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Real Deal

Do You Have a Minors Policy for Your Pet Business?

Readers share whether they do or not and why in 'The Case of the After-School Shenanigans' Real Deal.

Real Deal4 months ago

Are You Flexible With Refunds When a Customer’s Pet Dies?

Retailers share how they would handle a customer who wants to return special order, expired and/or opened products after her senior dog passes.
Real Deal5 months ago

How to Handle a Customer Who Rants About Politics

In the latest Real Deal, retailers offer tips on how to keep conversations free of politics and other potentially controversial topics — or at least cut...
Real Deal6 months ago

What to Do When an Employee Continues to Overstep

Some retailers would nip an overstepping employee in the bud, while others would attempt to manage such initiative for the betterment of their business.
Real Deal8 months ago

How to Stop Customers Who Take Advantage of Free Samples

Retailers share how they respond to such customers and make the most of the free samples provided by brands.
Real Deal10 months ago

Do You Allow Retractable Leashes in Your Pet Store?

In the Mar-Apr Real Deal, readers share how they would respond to two Golden Retrievers arriving on unlocked retractable leashes, causing chaos and damages.
Real Deal1 year ago

Real Deal: Readers Share Their Thoughts on Non-Compete Agreements

An employee lies about why she's leaving: to open her own pet store nearby.
Real Deal1 year ago

The Case of the Employee Turned Competitor

An employee lies about why she’s leaving: to open her own pet store nearby. Readers share their thoughts on non-compete agreements and competition, friendly and unfriendly...
Real Deal1 year ago

Retailers Share How They Handle Fake Returns

In this Real Deal scenario, a person tries to return items the store owner knows she could not have purchased.
Real Deal1 year ago

Your Store Dog Bites a Customer’s Dog. What Would You Do?

In this Real Deal scenario, readers are split on the level of accountability they would take.
Real Deal2 years ago

Dog Swallows Chew Whole, Ends up at the Vet. Should the Store Owner Pay the Bill?

In the Jul-Aug Real Deal, readers share how they would respond to a request for vet bill reimbursement.
Real Deal2 years ago

Pride Display Results in a 1-Star Review for Your Pet Business. What Would You Do?

In the May-June Real Deal, readers discuss how displays with societal and cultural themes can impact their business, and whether that factors into their decisions to...
Real Deal2 years ago

Kick to the Curb, Cut a Deal and More Responses to the Case of the Direct-to-Consumer Deal

Retailers share how they would handle a pet food brand introducing a direct-to-consumer loyalty program that could undercut their sales.
Real Deal2 years ago

‘Sucks to Be Beth’ and Other Responses to Real Deal: The Case of the Bounce-Back Coupons

Retailers share how they would handle a bounce-back coupon mistake that could lead to big losses.
Real Deal2 years ago

How Pet Businesses Handle Time-Off Requests During the Holidays

In the latest Real Deal scenario, owners and managers share what they would do if all of their employees requested off Small Business Saturday and the...
Real Deal2 years ago

Pet Retailers Share How They Would Handle a Long-Time Customer Stealing

Pretend it was their mistake, many business owners said.
Real Deal2 years ago

Pricing Mistake + Rude Vendor. How Would You Handle?

A sales rep quotes the wrong price at a trade show. The owner rudely corrects him. Readers show how they would respond.
Real Deal3 years ago

Creative Ways to Handle Out-of-Control Kids in Your Pet Store

Who says puzzle toys are just for dogs? Not this one indie, plus other innovative ways retailers respond to unsupervised children.
Real Deal3 years ago

Dog Bites Distracted Groomer. Would You Share the Video with Animal Control?

Readers weigh in on how they would handle this Real Deal situation.
Real Deal3 years ago

Pet Business Owner Learns Employee Is Making Inappropriate TikTok Videos

In this Real Deal scenario, readers share how they would respond to an employee creating questionable social media content at their business while in uniform.

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